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Upcoming Events

Minneapolis Local Network: Coffee Chats - Top CX priorities for the year

Wednesday, January 18, 2017 (7:30 AM-8:30 AM)
Minneapolis, MN
CXPA Event: Stop by on your way to work to engage with other CX professionals about top CX priorities for the year.learn more...

Boston Monthly Meet-Up: CX Metrics

Wednesday, January 18, 2017 (8:00 AM-9:30 AM)
Boston, MA
CXPA Event: Join in this CXPA local discussion in the Boston, MA area on the topic of CX Metrics. Join us for coffee and a great conversation.learn more...

Atlanta Local Network: Monthly CX Knowledge Exchange

Thursday, January 19, 2017 (5:30 PM-7:30 PM)
Dunwoody, GA
CXPA Event: Join local CX professionals in an informal setting to share knowledge, experience, best practices and some good food and drinks.learn more...

Customer Experience Management in Telecoms Global

Monday, January 23, 2017 - Thursday, January 26, 2017
London, England
In this Telecom focused event, practitioners are given the opportunity to learn from case studies and more.learn more...

DC Local Network: Student Experience at UMUC

Tuesday, January 24, 2017 (8:30 AM-10:00 AM)
Adelphi, MD
Start 2017 off with a “field trip” to University of Maryland University College's Inn and Conference Center to join your CXPA colleagues for a discussion around managing a customer service center dedicated to student populations.learn more...

CXPA Webinar: Changing Culture One Bite at a Time featuring Anthem

Wednesday, January 25, 2017 (2:00 PM-2:30 PM)
If you have a consumer experience strategy underway, you may want to start with your culture. In this webinar, hear from three practitioners at Anthem that are in the trenches daily.learn more...

Chief Customer Officer USA 2017

Monday, January 30, 2017 - Wednesday, February 1, 2017
Miami, FL
This event is for CCOs and senior customer experience professionals and will focus on challenges, opportunities and implementation of approaches.learn more...

CXPA Webinar: Building the Voice of the Customer Program

Tuesday, January 31, 2017 (11:00 AM-12:00 PM)
Online using GoToWebinar,
Join this GMC Software sponsored webinar to improve your ability to reach into your journey map, understand the experiences involved in each step and improve the experience for your customerslearn more...

Switzerland Local Network: CX-Trends in Financial Services in der Schweiz

Tuesday, January 31, 2017 (4:00 PM-7:00 PM)
Zurich, Switzerland ,
Im Namen der Schweizer Tochterorganisation der CXPA (Customer Experience Professionals Association, cxpa.ch) laden wir Sie zur nächsten Veranstaltung ein: CX-Trends in Financial Services in der Schweiz, 31.1.2017, ab 16 Uhr in HWZ, Zürich.learn more...

San Francisco Local Network: What you need to know NOW about the future of AI in Customer Experience

Wednesday, February 1, 2017 (11:30 AM-2:00 PM)
San Francisco, CA
For our first San Francisco CXPA event of 2017, we'll have the chance to hear how Artificial Intelligence (AI) technologies will transform how you interact with customers.learn more...

4th Annual ENP Customer Experience Forum

Wednesday, February 1, 2017 (6:00 PM-8:30 PM)
Irvine, CA
Emerging trends in technology, forecasting and development of extraordinary customer experiences at UCI Center for Applied Innovationlearn more...

CXPA Amsterdam Local Network: Learn, Connect, Grow

Thursday, February 2, 2017 (8:00 AM-11:00 AM)
Amsterdam, Netherlands
CXPA Event: Join us for our 3rd CXPA Amsterdam Networking event on Thursday, February 2nd 2017 from 8am -11:00am for an interactive morning of networking and animated table discussions around Customer Experiencelearn more...

Toronto Local Network: Journey Mapping Hands-On Workshop, presented by Diane Magers, CEO of CXPA

Thursday, February 2, 2017 (2:00 PM-8:00 PM)
Toronto, Canada,
CXPA Event: CXPA Toronto is delighted to host two action-packed events in one. You won't want to miss this huge kick-off to 2017!learn more...

Toronto Local Network: Evening Networking

Thursday, February 2, 2017 (5:00 PM-8:00 PM)
Toronto, Canada,
CXPA Event: Evening Reception and Panel Discussion for all Toronto Local Network Professionals.learn more...

Atlanta Local Network Workshop: "Nurturing Your Inner Empathy"

Monday, February 6, 2017 (11:30 AM-2:30 PM)
Atlanta, GA
CXPA Event: Join Atlanta area CX professionals on Monday, February 6, 2017 for a very special CXPA Workshop event, “Nurturing Your Inner Empathy”.learn more...

Minneapolis LNE: Driving Customer-Focused Action through Journey Maps

Tuesday, February 7, 2017 (5:30 PM-7:30 PM)
Minneapolis, MN
Learn from three different companies how they were able to drive change through journey mapping using three different approaches.learn more...

Kansas City Local Network: Creating Moments That Matter: Using the Power of Emotion in Customer Experience

Wednesday, February 8, 2017 (11:30 AM-1:00 PM)
Overland Park, KS
CXPA Event: Join other CXPA members and passionate friends to learn more about the basics of emotion and its impact on customer experience.learn more...

5th Contact Centres Week Asia 2017

Tuesday, February 14, 2017 - Friday, February 17, 2017
Join your Contact Centre Operation peers at this event to look at the latest strategies, technologies and innovations in Contact Center Management.learn more...

Minneapolis Local Network: Employee Engagement

Wednesday, February 15, 2017 (7:30 AM-8:30 AM)
Minneapolis, MN
CXPA Event: Join in this local discussion on CX and employee engagement in the Twin Cities (MN) area.learn more...

Boston Monthly Meet-Up: CX Governance

Wednesday, February 15, 2017 (6:00 PM-8:30 PM)
Waltham, MA
CXPA Event: Join in this CXPA local discussion in the Boston, MA area on the topic of CX Governance. Join us for dinner and a great conversation.learn more...

NYC Local Network: 3 Common Ingredients in Customer Experience Success

Thursday, February 23, 2017 (5:30 PM-7:30 PM)
New York City, NY
CXPA Event: Join the New York Local Network for this sweet take on CX and discuss the ingredients that makeup successful customer experience.learn more...

Field Service Medical

Monday, February 27, 2017 - Wednesday, March 1, 2017
San Diego, CA
Field Service Medical is perfect for Presidents, Vice Presidents, and Directors of Support & Service and spans 15+ different medical device and medical equipment manufacturing verticals.learn more...

Boston Monthly Meet-Up: CX Culture

Wednesday, March 15, 2017 (8:00 AM-9:30 AM)
Waltham, MA
CXPA Event: Join in this CXPA local discussion in the Boston, MA area on the topic of CX Culture. Join us for coffee and a great conversation.learn more...

CXFusion 2017

Monday, April 10, 2017 - Wednesday, April 12, 2017
Las Vegas, NV
CXFusion 2017 will offer the industry’s best networking opportunities, partner introductions, best practice guidance, sessions and workshops to accelerate your CX career, programs and success.learn more...

Field Service USA

Tuesday, April 18, 2017 - Friday, April 21, 2017
Palm Desert, CA
Field Service USA will be providing tactical strategies for developing a service organization that excels in both quality and operational excellence.learn more...

Clarabridge Customer Connections (C3) 2017

Monday, May 1, 2017 - Wednesday, May 3, 2017
Miami, FL
C3, the electrifying three-day event hosted by Clarabridge, is returning to Miami.learn more...

2017 US Insight Exchange

Tuesday, May 16, 2017 - Wednesday, May 17, 2017
Phoenix, AZ
This world-class event is unlike any other as you learn firsthand from fellow Customer Experience professionals their best practices, tools, tips and tricks in small group settings.learn more...

Walker BtoB CX Summit

Tuesday, September 26, 2017 - Thursday, September 28, 2017
San Antonio, TX
The Walker B-to-B CX Summit will feature powerful keynote addresses, engaging workshops, and valuable networking.learn more...


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