Together we will explore how to make personas and journeys more actionable in order to accelerate value.
The CX Foundations course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You’ll learn the terms, understand the concepts and gain exposure to the variety of skills needed in this profession. Click the title to view more information.
The CXPA Recognized Training Provider (RTP) program identifies providers who
Translating engagement to business results is a challenge for many organizations.
Rooted and structured in the 2013 and 2020 psychometric job analysis studies of the CX leader role, CXPA's CX Book...
This monograph focuses on the roles and responsibilities of the marketing
This monograph focuses on the roles and responsibilities of the finance
This monograph focuses on the roles and responsibilities of the sales
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