As the Vice President, Customer Experience Segments you will lead a team of experience professionals in driving near term and long term customer experience improvements for Citizens customers. You will lead a team in taking a customer-centric approach towards taking action – leveraging deep consumer insights and translating them into actions. Your team will synthesize inputs from primary research, secondary research, operational data, customer issues/complaints and social media to create objective roadmaps. The team will provide deep segment specific expertise in delivering a coordinated roadmap of segment specific experience improvements to drive increasingly simplified and personalized experiences.
Primary responsibilities include:
You will leverage your expertise and experience in cross-functional leadership in guiding your team towards driving rapid improvements to the Citizens experience – creating a simple experience that brings the brand to life.
Required Skills/Experience:
Preferred Skills/Experience:
Education, Certifications and/or Other Professional Credentials:
Hours & Work Schedule:
Hours per Week: 40
Work Schedule: M - F
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