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Company Name Tower Health
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Witt/Kieffer has been engaged by Tower Health, a six hospital system based in West Reading, Pennsylvania, to assist in a search for the health system's inaugural Chief Experience Officer.  Tower Health seeks a visionary, innovative, and collaborative leader who will help transform the employee, physician, and patient experience, integrating a “purpose-based” focus into the organization’s culture.

In October 2017, Reading Hospital acquired five additional hospitals creating Tower Health, a vibrant, nationally recognized health system that serves a population of 2.5 million people. Tower Health is in a growth mode, so in addition to the post-acquisition work that will continue, there is a high probability that the organization will continue to expand. The CXO will play a key role in shaping and implementing the investments Tower is making in creating relationships with its employees, physicians, customers and patients that are reliable and repeatable throughout its continuum of care.

Tower Health's executive leadership has identified this experience transformation as a top system priority and a key part of its cultural transformation and engagement strategy. In this newly created role, the Chief Experience Officer (CXO) will work closely with a team of executives, other key organizational constituents, and Press Ganey in a unique partnership and will be responsible for building and leading the Patient Experience services. The CXO will lead the process while collaborating with others to create a strategy, operating structure, and an experience transformation implementation plan. 

This is truly a remarkable opportunity to effect transformational change in an organization completely committed to its mission of, "Advancing Health. Transforming Lives."

We welcome your recommendation of qualified candidates.  Recruiting is underway and will continue until the appointment is made. A copy of the complete Leadership Profile for the CXO role can be found here.  To discuss this position further, or to make nominations, please feel welcome to contact Rachel Polhemus or Jennifer Bauer at Jenniferb@wittkieffer.com

On behalf of Tower Health, thank you in advance for your assistance with this important recruitment project. We look forward to hearing from you.

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Internal Reference Code/Reference No. N12898
Location Name United States
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