At AAA National we value input, strive for inclusion, and leverage diversity to create a strong and successful business. We were founded in 1902, however, our commitment to our members, association, associates, community and country are stronger than ever. We are seeking top talent to achieve our goal of creating AAA members for life. Interested? We’d love to hear from you. Please click “apply” to submit your resume.
Summary
This role will lead efforts to design the future state of the Member experience in support of the company's member centric strategy. The Member Experience Design Manager will serve as an advocate for members, working cross-functionally with business partners to facilitate, orchestrate, champion, and drive change via people, policy or system changes to improve the member experience.
Duties & Responsibilities
Understand & Empathize With Customers:
Design Future State Experiences:
Build Member-Centric Culture
Industry Relevance, Expertise, & Professional Development
Requirements
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