Job Profile #:
10305; Dir Guest Experience II
Grade:
13
Job Profile Title:
Dir Guest Experience I
FLSA Status:
Exempt
Position Title:
Director of Guest Experience
Uniform Requirement (Yes/No):
No
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. The Director of Guest Experience provides functional and business expertise and strategic perspective to identify, evaluate, develop and drive guest improvement strategies which create an extraordinary guest experience. This person oversees property-level service improvement initiatives for the resort and is responsible for the research, reporting, development, and facilitation of programs related to service enhancement. The Director of Guest Experience acts as a strategic partner to the operating division executives, proactively assessing needs and assisting divisions with developing customized solutions. All duties are to be performed in accordance with department and property policies, practices and procedures.
PRINCIPAL DUTIES AND RESPONSIBLITIES:
SUPERVISION:
MINIMUM REQUIREMENTS:
PREFERRED:
CERTIFICATIONS, LICENSES, REGISTRATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES:
WORKING CONDITIONS:
*This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required.
If you are and individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please click the following link: http://www.mgmresortscareers.com/careers/contact-us,aspx
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresortscareers.com/.
Physical/Sensory Requirements & Work Environment Form
This is a required checklist for attachment to Position Descriptions. It clarifies the smallest components of the mental and physical requirements of the job. Check all areas that are essential in performing the job, according to the essential functions section in the position description guidelines. Signatures are to be obtained at the time of interview for the position.
Physical Requirements
Work Environment
Mental Requirements
x
Balancing
Communication
Analytical
Bending
Verbal
Clerical
Carrying
Written
Comprehension
Up to 20 pounds
Confined area
Crisis incidents
Clear speech
Contacts
Customer service
simple
works alone
Decision making
complex
works around others
Fatigue
Climbing
works with others
High pressure
Crawling
Exposure to dust / dirt
Judgment
Crouching
Exposure to fumes / odors
Long hours
Distant vision
Extreme cold
Math skills
Driving
Extreme heat
advance
auto/van
Fast pace
basic
limousine
Hazardous conditions
Memorization
Flexibility
Chemicals
Organization
upper body
high structures
Perception
lower body
high voltage
Reading
Hearing/Listening
Indoors
Kneeling
Noise levels
Lifting
low to moderate
Repetition
20 pounds
high
Safety hazards
Near vision
Office conditions
Tight deadlines
Normal vision
Outdoors
Working conditions
Pushing/Pulling
Restricted area
Writing
Reaching
Shifts
Sitting
Smoke
Standing
% Travel
Up to 7 hours minimum
Stooping
Vibration
Typing
Wet/Humid
25 w.p.m.
Walking
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