Client Insights Manager | New York, NY
AlphaSights provides bespoke B2B knowledge solutions to leading professionals working in investment management, private equity, management consulting and in global corporations. Leveraging proprietary knowledge-search processes and industry-leading compliance protocols, AlphaSights provides its clients with an edge in today's competitive and fast-evolving markets. The company’s 500+ employees connect professionals to the sector knowledge and market insights they need to identify, assess, and act on opportunities ahead of the competition. AlphaSights, with nine offices across the US, EMEA and Asia, regularly ranks amongst the fastest growing companies in the world. For more information, visit alphasights.com.
As Customer Insight Analyst, your mission will be to gather, organize and disseminate key client feedback and market intelligence for our leadership team. This is a mission-critical role to ensure AlphaSights leadership can recognize patterns and spot trends, stay abreast of the latest market developments and make well-informed strategic decisions. To accomplish this, you’ll need to develop processes, workflows and digital tools to ensure sustainable and effective gathering, organizing and dissemination of information.
Responsibilities
You’ll operate at the nexus of several functions across the organization, taking initiative, building relationships and spearheading initiatives. Over time, your goal should be to become the trusted internal authority for market feedback.
- Consult with relevant stakeholders across the organisation to identify and prioritize relevant themes to focus on (e.g. client experience (CX), account intelligence, competitive developments, pricing, iM&A opportunities etc.)
- Collect, organize, streamline and share information already gathered by front-line client service team members
- Supplement existing processes by regularly interviewing clients from different business segments and geographies, to understand the voice of the customer (VoC); their priorities, pain points and broader challenges
- Support quantitative and qualitative research efforts that answer key questions about our current and future client users and organizations, translate these insights into action, helping develop strategic recommendations for AlphaSights’ most pressing business inquiries
- Stay on the pulse of the latest competitive dynamics, market trends and changing landscape within the immediate and more broadly defined competitive arena
- Measure the success of new client-facing initiatives, using survey results and qualitative feedback to understand the effectiveness of these efforts; work closely with the product management team to inform them of market signals and feedback
- Develop clear, robust and regular communications to update leadership on novel findings and essential updates
This is an opportunity for an organized, detail-oriented and strategic professional with previous business intelligence, market research, client relations and/or journalistic experience to take the next step in their career by building up a new function within an ambitious global growth company. While you’ll have the support and guidance from leadership, you’ll also need to consider what kind of processes, workflow and tools you’ll need and build a clear roadmap with aim of establishing a best-in-class market intelligence and client research function for AlphaSights.
Personal Profile
- Confident, personable and naturally able to build trusted relationships internally and externally
- Curious, perceptive and adept at eliciting relevant insights through active listening and reading between the lines
- Critical thinker who can structure and synthesize a mass of information into actionable insights and distill compelling, relevant takeaways
- Resourceful self-starter who has an innate desire to investigate, seek answers and creatively research in order to address broad themes and strategic questions
- Detail-oriented, organized and lucid writer with a driven, resilient personality who can put together thorough documents, processes and notes
- Excellent communicator, able to interpret and extract relevant insights from lots of noise
- Strong interpersonal skills, excited to listen and empathize while also able to influence and persuade
Qualifications
- 3-5 years of experience in an analytical role (management consulting, investment banking, market research, and/or consumer insights experience is preferred)
- Highly organized, with close attention to detail and project management skills
- Strong process design skills, in particular, the ability to define and execute a new process from scratch
- Adaptable and open-minded; able to pivot with frequent changes inherent in a high-growth firm and capable of accepting and acting on feedback
- Comfortable with big picture strategic thinking, with the ability to see how various initiatives fit into a larger strategy (i.e. “connecting the dots”)
Application Instructions
Please apply directly to our AlphaSights Careers page for application consideration:
https://grnh.se/d632db0a1