Customer Experience Specialist
Baltimore, MD * Job ID – R-25530
BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories.
The CX Specialist is a unique position that marries business unit and functional knowledge with expertise in CX design techniques to create a better experience for our customers and associates. This high energy person will help the organization better visualize what it feels like to be a customer, and provide guidance on how those experiences could be improved and differentiated. This position provides a team member the opportunity to bring a new function to life for DS and shape what our customer-centric future looks like.
One of the KBOs for Diagnostic Systems is to move toward becoming a more customer-centric organization. In this effort, we partnered with a firm that provided us with an organizational roadmap to take us on this journey, offering over 150 recommendations. This team member, in consultation with colleagues across Diagnostic Systems and BD Corporate, will lead the prioritization and implementation of those recommendations. In addition, the CX Specialist will:
While this position reports into the Head of Strategic Marketing and Customer Experience it is a fantastic opportunity for an associate to have visibility and access to all functions of the organization, all regions of the world and all levels to take DS on a journey toward becoming more customer-centric. The Engineer hired for this role will lead a team of three direct reports to start, with the potential for increased scope as progress along our journey is made.
Responsibilities include:
Education and Experience:
A BS or BA is required, MBA preferred.
Seeking a candidate with 8-10 years of experience in organizations that are rich and focused in customer experience today and can demonstrate their impact on the organization.
Knowledge and Skills:
Reporting: The CX Engineer will report to the Head of Strategic Marketing and Customer Experience, DS
Location: BD Diagnostic Systems Sparks, MD. Employment conditional upon successful completion of a detailed background check.
We offer a competitive salary and comprehensive benefits package. For immediate consideration, please apply online at:
https://jobs.bd.com/job/sparks/customer-experience-engineer/159/6331719
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.
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