For Consideration, please apply through the West Monroe Partners Career Site. Thank you!
West Monroe isn’t a start-up consulting firm, but we act like one.
From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better. We celebrate driven professionals who thrive in a collaborative environment. Our consultants work on front lines – partnering with clients to deliver game changing solutions in the most dynamic industries. Sound interesting? Then West Monroe Partners just might be the place for you.
Think you’re up to the challenge?
West Monroe Partners is currently seeking a talented Consulting Manager, with expertise in Customer Experience strategy, implementation, and operations, to join our Customer Experience practice in Seattle. Our team mission is to help Sr. Executives and Boards build business value with strategies to accelerate their organization to sustainable advantage in the marketplace. We are looking for a leader with a strong background and the vision to help take our CX strategy practice to the next level.
Here’s what you’ll be doing:
Client Delivery
· Leverage core business consulting skills to work with clients through all stages of a customer experience strategy transformation project
· Lead project teams/work streams to define customer strategies, outline engagement structure and deliverables, ensure quality work and client satisfaction; manage project finances; identify and mitigate engagement risks
· Manage relationships and interactions with executive clients and sponsors
· Serve as Client Account Manager for key clients responsible for overall client project delivery and account growth
· Ability to quickly understand clients’ environment and create strategies that align and supplement them
· People and Practice Development
· Coach and manage consultants from a project and career perspective, actively engage in feedback, annual performance and personal development to grow and develop our people
· Contribute to the local and national development and expansion of the CX Strategy practice
· Help to develop methodology and best practices with the national Customer Experience practice
· Participate in thought leadership for internal practice development
Business Development
· Actively participate in business development with prospective clients including solution definition, pre-sales, estimation, work plans and risk assessment
· Partner with leadership and industry leaders in execution of local and national Business development plans
· Partner with industry leaders to successfully develop and manage key client relationships
Qualifications:
· The ideal candidate will have 5-8 years’ consulting experience within Fortune 500 and/or middle-market companies, and will have led and managed client engagements across several industries
· Experienced candidates must have at least two years of hands-on experience in ownership or implementation of Customer experience efforts
· Knowledge and implementation of core CX efforts end-to-end, including customer research, strategy, vision, design, development, testing, and associated change management practices
· Excellent organizational, verbal, presentation/facilitation and written communication skills
· Ability to work well independently and with people teams including project stakeholders and project team members
· Interest in developing methodologies, leading teams and evolving a practice
So, if you're looking for an opportunity to lead in a high-energy, team-oriented environment where you own your own career, we'd love to hear from you.
Think you've got what it takes? Then join our team and make us better.
(See application link at the top of this description.)
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