Hiring Manager: Erica Driver, Director Customer Insights & Advocacy
Department: Customer Engagement Marketing
Kronos is well into its transition to a B2B SaaS company. Delivering great customer experiences and mobilizing our customer fans are crucial to the company’s success. The Customer Insights & Advocacy team within Kronos Marketing is on a mission: foster growth and retention by listening to customers, discovering and sharing actionable insights, and championing customer-centric initiatives, while attracting and investing in customer advocates to amplify their stories.
The Manager, Customer Insights & Operations has people management responsibility, with three direct reports. This role requires experience running a voice of the customer (VoC) program, proven project / program management expertise, technology and data aptitude, and a natural tendency to roll up your sleeves and get your hands dirty to help your team succeed. The role reports to the Director of Customer Insights & Advocacy and is located at Kronos headquarters in Lowell, Massachusetts.
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