The Customer Research & Insights Analyst helps PNM grow and expand its Customer Experience (CX) program. The analyst plays a leading role in leveraging research and operational data in order to drive positive change across the organization. This position is accountable for working across many different teams within the organization in order to synthesize multiple quantitative and qualitative data sets. The goal of the analyst's work will be to uncover and communicate opportunities to improve the company's customer experience and fulfill our goal of being easy to do business with regardless of the type of interaction or inquiry.
ESSENTIAL DUTIES AND RESPONSIBILITIES
COMPETENCIES
QUALIFICATIONS
MINIMUM EDUCATION AND/OR EXPERIENCE:
COMMUNICATION SKILLS:
COMPUTER SKILLS:
ANALYSIS AND PROBLEM-SOLVING ABILITY:
PHYSICAL DEMANDS:
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