The Manager – Customer Insights provides analytical support and actionable business insights relative to the customer experience throughout the Freeman enterprise. This individual is analytical, curious, and able to identify and tell relevant stories drawn from data. This role transforms Freeman’s customer experience data and analytics to ensure the voice of the customer is a central factor in our decision-making processes, derives insights from both structured (survey) and unstructured (open-ended, speech/text, social) data and various business systems.
As part of the customer experience insights team, this role will interpret and represent the voice of our customers. This role will help provide the credible customer insights that help guide our employees to achieve our customer-focused objectives. This role will support the mission of the Freeman Customer Experience team: we will use customer insights to guide the design of improved experiences, and we will track improvement in customer perception of our brand as well as associated business impacts including retention, growth, and adoption of new products/services.
REQUIREMENTS
CCXP preferred
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