Together we will explore how to make personas and journeys more actionable in order to accelerate value.
The CX Foundations course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You’ll learn the terms, understand the concepts and gain exposure to the variety of skills needed in this profession. Click the title to view more information.
Translating engagement to business results is a challenge for many organizations.
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