CXPA course corporate licenses are only for those persons directly employed by your company. Please do not share CXPA course material with clients or other third parties. The sole purpose of this license is to provide access to the Customer Journey Management course. Please note that the CXPA is currently unable to provide viewing or other metrics for your company.
CXPA course corporate licenses are only for those persons directly employed by your company. Please do not share CXPA course material with clients or other third parties. The sole purpose of this license is to provide access to the CX Foundations course. Please note that the CXPA is currently unable to provide viewing or other metrics for your company.
The CX Foundations course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You’ll learn the terms, understand the concepts and gain exposure to the variety of skills needed in this profession. Click the title to view more information.
Customer Journey Management includes mapping of the customer journey as a critical component of business success through customer experience. The mapping methodology aims to deepen customer understanding, break down organizational silos, and instill a customer-centric mindset across the organization. Click the title to view more information.
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