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Chicago Local Network: A Journey to a Customer-Centric Culture with Jeff Toister


April 19, 2017
5:30 PM – 7:30 PM

Wire Stone
225 W Illinois St. Suite 400
Chicago, IL 60654 (on box dial #400 to be let in – take elevator to 4th floor)
Parking Garage on N Orleans and W Hubbard (InterPark – near Merchandise Mart) Public Transportation: Brown line, purple line train to the Merchandise Mart

The Journey to a Customer-Focused Culture 
Most successful companies have one thing in common: a customer-focused culture. A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand. 
This leads to many benefits that generate better bottom line results: 
• Increased customer loyalty 
• Increased word-of-mouth referrals 
• Fewer customer complaints 

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.  Attendees registered by March 31st will receive a copy of Jeff's new book!

Event Speaker:
Jeff is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed With Customer Service. He has also written and starred in 15 training videos on Lynda.com, including Leading a Customer-Centric Culture, Managing a Customer Service Team, and Using Customer Surveys to Improve Service. He is a member of ICMI's Top 50 Contact Center Thought Leaders on Twitter and a Global Gurus Top 30 worldwide customer service professional. His company, Toister Performance Solutions, helps customer service teams unlock their hidden potential. 

Register today at no cost to you, courtesy of the CXPA and our sponsors.

Thank you to our 2017 Platinum Global Sponsor 

Thank you to our Local Event Sponsor

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