March 27, 2017
3:00PM – 5:00PM
American Family Insurance
6000 American Parkway,
Madison, WI 53783
This is the "A" building in the Education wing on the second floor.
Join us to discuss everything Journey Mapping. We'll hear from speakers from American Family Insurance and Fiserv. Following speakers, attendees will participate in group discussions on external partners, types of maps, moving from insights to action, business benefits, future state, and ROI.
Welcome and opening remarks: Rich Steffen, Vice President at American Family Insurance and/or Tim Constien, CCO at American Family Insurance
Speaker: Julie Gerasch, Client Experience Manager at Fiserv Discussion
Moderator: Joe Piette, VP of Customer Experience at Andrew Reise Consulting
Thank you to our 2017 Global Platinum Sponsor!
Thank you to our Local Event Sponsor!