A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.
Role Summary
New York Life's Marketing group is seeking a highly qualified individual to join the Experience practice based in New York, NY. You will join the Experience team, which is at the forefront of New York Life’s evolution to a connected experience, consumer-centric organization – to empower our customers working closely with their Agents to have the financial security to Be Good at Life. The Experience practice is responsible for the design research, strategy, and measurement of an end-to-end experience for our consumers, clients, and agents. New York Life’s unique omnichannel position, spanning digital, telephone, and in-person channels, enables us to deliver a comprehensive experience to our clients, and provides a unique opportunity for a passionate and talented experience professional to have significant impact on an evolving organization.
The Experience Strategy Analyst supports the creation and management of experience strategies and designs through data gathering and analysis (VOC data, behavioral data, etc.), development of plans and recommendations, and communication/presentation of those strategies.
Key Responsibilities
Successful candidates should have an insatiable curiosity for how and why consumers behave and what we can/should do about it, be passionate about working using a blend of left and right brain skills and be driven to serve as a change agent relentlessly advocating for the consumer/customer. This role will require passion for all facets of consumer experience (research, design, measurement), and is an opportunity to be part of the ground up development of a new strategic capability for NYL.
Skills
Experience
Education
EOE M/F/D/V
If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.
Community Expectations | Privacy Policy
© 2020 CXPA All rights reserved