https://geha.wd5.myworkdayjobs.com/GEHACareers/job/Lees-Summit-200/Sr-Customer-Experience-Analyst_R-001003
GEHA is a leader in health services for federal employees and related customers, serving our chosen markets with low-cost offerings and best-in-class customer care, sustained by a nimble and efficient organization.
GEHA has recently developed a new Corporate Strategy, of which Customer Experience (CX) is a key strategic priority. As part of executing this strategy, the organization is establishing a Customer Experience team, a Center of Excellence (COE) dedicated to understanding and improving the GEHA customer experience. This team will help enable GEHA’s Transformation toward becoming a more customer-focused organization, putting the customer at the center of strategic decisions and embedding customer experience leading practices throughout the organization. The Sr CX Analyst is responsible for supporting the maintenance and execution of GEHA’s Voice of the Customer program, including mid-size to large CX initiatives, while maintaining the tactical and/or administrative responsibility for the program it’s Voice of the Customer technology. Incumbents will lead cross-functional teams under the guidance of the CX Initiative Leads. Career-level professional within field. Considered highly skilled and proficient in discipline. Conducts complex, work under minimal supervision and with wide latitude for independent judgment.
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GEHA is an Equal Opportunity Employer. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. Our company's corporate headquarters is located in Lee's Summit near Douglas Rd and I-470 with a total of five locations in the Kansas City metropolitan area.
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