Walker is a leading Experience Management (XM) services firm focused on implementing innovative Qualtrics technology solutions, providing end-to-end managed services and delivering strategic consulting engagements to some of the world’s leading brands.
The PM Role As a PM at Walker, you’ll be driving your professional career in project management forward, building skills that will help you flourish in a variety of career paths. You’ll learn the necessary skills needed to manage a successful project from start to finish, working directly with our clients while leveraging the world’s most advanced XM technology from our strategic partner, Qualtrics.
Additionally, you’ll be a member of the Technology Services group here at Walker. The mission of the Technology Services group is to provide absolutely unrivaled professional services to our clients. Our flexible managed service model delivers CX best practice expertise, end-to-end project management and guidance, and ongoing program optimization, all underpinned by the Qualtrics technology platform.
We take our job seriously, holding ourselves to a high standard when it comes to professional and prompt client service. Yet, we also enjoy a friendly and casual community. Many of us are community-minded, joining boards and committees that strive to make Walker culture better, or volunteering to do community service in Indianapolis and surrounding areas.
Key Responsibilities
• Coordination of day-to-day project team activities and communication • Serve as the project lead on mid-size and large enterprise client engagements • Serve as the single point of contact for client and internal team members • Manage and maintain complex schedules • Provide client guidance on basic research practices, such as survey and sample design • Participate in and help lead Walker’s learning and development initiatives • Complete all required Qualtrics technology training and certification • Project Execution for standard programs conducted on Qualtrics platform, including:
• Project Execution for standard programs conducted on Qualtrics platform, including:
Survey builds & edits Dashboard builds & changes Program testing Case Management changes Data analysis User management Coordinate support from: Walker Operations SMEs for advanced/complex programs Walker CX SMEs for survey design, advanced analytics and executive reporting Conduct quality checks on all client offline reporting deliverables
Desired Skills / Background
• 3-5 years combined Project Management and Basic Research Experience • Excellent written and verbal communication skills • Attention to details • Strong organizational skills • Strong interpersonal skills • Innovative problem solver • Team player • Tech savvy or willingness to learn a variety of custom technology tools • Basic understanding or interest in statistical techniques • Basic to intermediate Word, Excel, PowerPoint skills • Bachelor’s degree in Business, Mathematics, Psychology, Sociology, or related field preferred
• Bachelor’s degree in Business, Mathematics, Psychology, Sociology, or related field preferred
Please apply at www.walkerinfo.com/careers. To learn more about A Day in the Life of a PM, please read on.
A Day in the Life of a PM Every day at this job is different, but here’s what one of your work days could look like as a Project Manager. After grabbing your coffee, checking emails, and a talking with your co-workers about their weekend, it’s time to take on the day. You may have clients from all over the world: maybe one in Boston, one in the UK, or China, and perhaps even a local client from right here in Indianapolis.
Today, you have an email from your California client asking for ways to integrate their Salesforce CRM platform with Qualtrics technology. Your Walker Technology Consultant asks you to schedule a meeting with the Engineering Services team for further insight. During the meeting, you take notes, ask insightful questions, and provide client specific context to ensure the best technological approach for your customer. Much of your job here is a constant learning process and pulling in the right team members with the right experience and knowledge is key.
Next, you have a meeting with a client to discuss and provide guidance on final changes to the web survey, and how the survey data will be visually displayed for interpretation of results, that will be launching in a few weeks. After scheduling a follow-up meeting with this client, you switch gears and focus on a different project that requires you to use the Qualtrics solution to check the information on a report that your team will be presenting to the client next week.
After that, part of your afternoon is spent carefully checking a web survey, making sure everything is working correctly by playing out how a customer would complete the survey on their phone or laptop, and then working with your Technology Consultant to update the survey as needed in the Qualtrics platform.
At the end of the day, you send off a few emails to keep your clients updated on your team’s progress, do one last check of your clients’ projects through their dynamic dashboards on Qualtrics, rinse out your coffee mug, and decompress from the day.
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