The Senior Customer Experience (CX) Programs and Operations Manager is a non-supervisory position in the Customer Experience Department reporting to the Senior Director of Customer Experience. The incumbent in this role will be responsible for supporting all program and operation aspects of CX projects and initiatives throughout USP. They will actively collaborate with cross-functional stakeholders across Divisions at all organizational levels to accomplish project goals and objectives. The ideal candidate will be capable functioning not only on a technical and operational level, but also on a strategic level. The Senior Customer Experience Programs and Operations Manager will collaborate across departments to help the company advance the end to end experience for all of USP customers and stakeholders in ways that improve operational excellence, allow seamless connection across all touch points, increase value, drive new speed, agility & scale, and create the foundation for future initiatives. While this position does not currently have direct reports, the incumbent must possess strong leadership and collaborative skills as they will need to interact with stakeholders across the entire USP enterprise.
The successful candidate will have experience and be skilled in the following areas:
None initially with expectation that position will have direct reports in future
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