At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. We are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future! Where the Chemistry Happens… We are looking for a motivated Customer Experience (CX) Strategy Manager to join our Agricultural Solutions Division in North America (APN), based out of our Research and Development (R&D) facility in Research Triangle Park, NC. Customer Experience (CX) Strategy Manager (1704192) – Research Triangle Park, NC As a Customer Experience (CX) Strategy Manager, you will coordinate across three business units (US Crop, Canada, Pest & Specialty Solutions (P&SS)) to align activities around prioritized customer segments and experience design initiatives. You will also lead activities to maturity, and embed the competency of customer understanding in the business unit processes. You will be the knowledge-leader for journey mapping, qualitative touchpoint analysis, and quantitative prioritization of experiences. In addition, you will work across the business units to bring independent approaches together into a consistent and synergistic communication process. You will align suppliers, content channels (retailer brick & mortar, Web, Social, direct, etc.) policies and a technical platform for managing communications, delivering on your omni-channel content strategy. Formula for Success: You Will…
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Leadership Expectations: As a leader at BASF, you will play a key role in creating value for the company through people. Our top candidate will be expected to enable greater personal success among our employees through quality people development, coaching, and performance management. Leaders at BASF are role models to help employees develop the competencies needed to implement BASF's strategy. Our expectation is that leaders will coach and develop team members to reach their full potential, and support relevant development assignments, opportunities and moves while motivating and challenging employees to drive high performance. Our leaders must be committed to "hiring the best" internally and externally at the same time they are creating an inclusive environment which embraces and derives value from diversity. Finally, a leader at BASF must establish and support our safety culture in which all accidents are preventable. Ingredients for Success: What We Look For in You… To be considered for this role, you should have experience qualitatively evaluating experiences and quantitatively prioritizing plans for action. You should be a highly skilled communicator, a highly effective influencer, a well-trained coach, and highly empathetic with colleagues, channel partners and customers. You must have experience providing strategic guidance and direction to ensure the business communication structure needs are met, and to enable the go-to-market strategy as defined by the business units.
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