The Director of Customer Experience will define and bring to life the vision for Customer Experience, as the champion for a holistic end-to-end experience for our customers with clear line of sight to business outcomes.
This leader will own the strategic direction, priorities and lead a team of passionate experience-minded professionals to implement systems, processes, and metrics to deliver an exemplary customer experience. This will require aligning all functions to shared customer experience KPIs for customers that span products, services, digital and physical touchpoints.
What We’re Looking For
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