Title: Customer Care Manager
Location: Dallas/Fort Worth/Arlington, TX area
Travel: 10%
Description
We are looking for an experienced Customer Care Manager to provide excellent customer support and to lead the facilitation of the idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Skills & Qualifications
Customer Care, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information, Developing Standards, Help Desk Experience, Emphasizing Excellence
· 5-7 years of proven working experience as a customer service manager
· Experience in providing customer service support
· Excellent knowledge of management methods and techniques
· Working knowledge of customer service software, databases and tools
· Ability to think strategically and to lead
· Strong client-facing and communication skills
· Advanced troubleshooting and multi-tasking skills
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