Client Insights Director, Customer Understanding
The Freddie Mac Single Family team is seeking a Client Insights Director to lead a team in changing how we think, and what we know, about our clients. You have an innate desire to bring a 360 view of our customers and clients to the forefront of our business and an instinct for both leading others and converting data from disparate sources into consumable and actionable insights.
You will collaborate with a variety of teams across the business, developing long term relationships with internal stakeholders to identify high impact areas for further research. You will also lead a team to collect data and Voice-of-Client (VOC) insights to understand the needs, behaviors, and desires of some of the world’s most sophisticated financial services institutions– as well as the role-based needs of our key client contacts within those institutions. As a core responsibility, you will create impact in the organization by leading a team to apply comprehensive knowledge of experience strategy principles, to synthesize customer research, robust data analytics, business modelling and competitive / market intelligence. You are curious at heart, flexible, detail-oriented, able to work under tight deadlines, and approach your profession with a service orientation and desire to teach and inform others.
The ideal candidate has demonstrated insights and analytics experience, is passionate about customer centricity, and loves data and research. You will be responsible for setting strategic guidelines and scoping analytical projects for the team, socializing insights throughout the organization and collaborating with internal clients. You’ll be challenged and grow your craft by interacting, understanding and serving some of the most complex organizations in any industry.
Here’s what you'll do to lead an industry leading insights team:
Requirements:
Preferred qualifications:
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