Manager - Consumer Experience
New York Life's Marketing group is seeking a highly qualified individual to join the Consumer Experience Center of Excellence based in New York, NY. This team is on the forefront of New York Life’s evolution to a digital, consumer-centric organization – to empower our customers with the financial security to Be Good at Life. We are responsible for the design research, strategy, and measurement of an end-to-end experience for our consumers, clients, and agents. New York Life’s unique omnichannel position, spanning digital, telephonic, and in-person channels, enables us to deliver a comprehensive experience to our clients, and provides a unique opportunity for a passionate and talented experience professional to have significant impact on an evolving organization
Successful candidates should have:
Primary responsibilities for the position include:
Basic Qualifications
Preferred Qualifications
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