HP’s Customer Experience & Portfolio Strategy (CEPS) group delivers exceptional experiences to consumers and commercial users upon HP personal system products. We are driving personal computing in new directions with a focus on customers and quality. Our group enables innovative PC features and service experiences that others have not identified. We think ahead, inquire, analyze, strategize and make it happen.
We are currently in search of a Customer Experience Program Manager with experience in deploying pan organizational SW platforms and processes within a large organization. The right candidate will have led the business implementation and integration of an enterprise cross functional SW platform as well as development of processes to realize the greatest benefit. This role is not an IT oversight position, rather one that aligns the business requirements with a cross functional solution. There are several businesses you must coordinate to deliver an end to end view into the customer for multiple HP stakeholders. This will require you to be relentless and unwilling to accept setbacks while maintaining collaborative working relationships with your key stakeholders. This role will test your ability to influence and achieve alignment at the highest of levels within HP.
Driving great customer experiences requires asking, listening, learning and analyzing customer feedback to determine which investments will yield the biggest customer wins. As a Customer Experience Program Manager, you will be building HP’s customer experience engagement platform that enables HP to achieve these objectives. Each part of HP’s organization will have unique requirements for data, reports and alerts that will help them understand where to prioritize their resources. You need to lead these groups through the planning, full deployment and lifecycle management of the platform. You will align teams on product requirements, oversee the program schedule, manage the budget and run oversight on the vendor implementation. You will alter your time between air traffic control and as the chief pilot for the flight.
We are an equal opportunity employer and value diversity of all kinds at HP. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.
Please apply directly via the following link:
https://h30631.www3.hp.com/job/houston/customer-experience-lead-program-manager/3544/9030516
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