If you are passionate about helping shape customer experience “CX” direction and enabling teams to both improve and deliver exceptional experiences, this new role is for you. You will partner closely with various teams to discover actionable insights through the synthesis of both qualitative and quantitative data derived from interactions across the entire customer journey/lifecycle. You will shape insights into compelling narratives in the form of reports and presentations that help direct where we need to focus our CX efforts. Additionally, you’ll get to work with a variety of teams including Marketing, IT, Finance, Product, Operations and our team of CX Advisors to drive CX improvement processes, projects and programs across the organization.
HERE’S HOW YOU’LL CONTRIBUTE:
HERE’S WHAT YOU’LL BRING:
The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces and one of the Best Workplaces in Canada for Women. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.
By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.
APPLY ONLINE (or using LinkedIn): https://firstam.wd1.myworkdayjobs.com/en-US/fctcareers/job/CAN-Ontario-Oakville/Customer-Experience-Specialist_R013344-1 Thank you for considering FCT.
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