ABOUT CXPA Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.
Position Overview: The CEO works in partnership with the Board of Directors to provide strategic and operational direction to the organization in collaboration with the association management company. The CEO serves as an experienced leader, a spokesperson for the association and an evangelist for customer experience. The position requires a strong combination of strategic thinking, program management and both external and internal communications effectiveness. With strong knowledge of the CX professional marketplace, this individual will have a roll-up-your sleeves approach to managing the association, collaborating with key stakeholders and supporting our members. This individual will have in-depth knowledge of developing and building strong partnerships with vendors, corporate sponsors and other associations. Duties and Responsibilities:
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