Hi, We’re AppFolio.
We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.
We love where we work, and you can, too. What You’ll Do
The Senior Customer Insights Manager will bring together quantitative and qualitative data to create a focused set of Customer Experience metrics used across the business as predictive measures that improve the customer experience and drive business outcomes.
A key responsibility of this role will be leading our Net Promoter (NPS) program. This includes ownership of the survey and analysis, but equally important to evangelize and influence to drive action against key identified opportunities across the organization.
Must-Haves
Our Story
AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Today our software solutions exist in two verticals including the real estate (AppFolio Property Manager, AppFolio Property Manager PLUS, and AppFolio Investment Manager) and legal (MyCase) industries.
To apply for this role, please go to: https://www.appfolioinc.com/jobs-openings?p=job%2Foj2nbfwD
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