BlueCross BlueShield of South Carolina is looking to hire a Director of Customer Experience to lead an exciting program to include our digital strategy, omni-channel approach and member engagement initiatives. This new position will direct activities involved in the identification, research, evaluation and quantification of all aspects of a member experience/business solution or activity. They will determine and oversee the development and implementation of customer insight methodologies and digital strategies based on customer needs and technology and member experience road-map development and be responsible for testing approaches through research or usability studies.
Required Education/Work Experience:
Bachelor's degree or master's degree in any major.
Interested candidates can apply on our website southcarolinablues.com using Auto Requisition ID number 15272BR
EEO Statement: We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status.
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