Reporting to this position will be two VOC consultants.
What You BRING You have developed a Voice of Consumer Program with closed loop and have experience working with multiple third party providers ensuring they are aligned to our key deliverables. 10+ years of experience (agency or design consultancy experience is a plus) on a broad range of traditional and emerging qualitative and quantitative research techniques and methodologies. You have a genuine passion for data and are expertly capable of developing thoughtful and inspiring insights. You have knowledge and experience of various forms of insights tools and analysis: surveys, social/listening posts, customer panels, focus groups, ethnographic research, text and voice analytics and have applied the right mix to develop insight. You may have experience with data mining tools, neural network techniques, machine learning procedures. You are driven by empathy and have a deep passion for understanding people and their behavior. You are familiar with the design thinking process. Over time you will have led various research methods of observing people uncovering deep needs and values. You are a confident communicator, whether in the subtleties of finding out great observations and insights through meeting users, consumers or associates, or in confidently conveying difficult concepts in simple, applicable business terms. You can craft a story using data and analytics, aligned to business problem/outcomes and make recommendations. Experience with Tableau a plus. You are organized, proactive, curious, and solution oriented, and are looking for ways to contribute added value. Critical thinker able to toggle between nimble and fast, and deep and rigorous. Entrepreneurial leadership style, with strong tolerance for ambiguity and complex organizational environment
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