Citizens Financial Group is seeking a Head of Research Center of Excellence. This leader will set the vision and strategy to establish us as a leader in understanding and delivering for our consumer and commercial customers at the deepest levels. Reporting to the Executive Vice President, Head of Customer Experience, this individual will be chartered with building an end-to-end customer insights engine and develop ways to translate research into meaningful business strategies that drive the business.
The ideal candidate will drive a progressive Customer Experience (CX) insights-based philosophy throughout the bank, and design a holistic quantitative and qualitative approach to research.. The individual will be responsible for developing and executing a customer-centric strategy and for driving business results through the development and identification of customer insights that lead to breakthrough opportunities across the enterprise.
The leader will have a hands-on approach in implementing new research programs across Citizens Bank. S/he will be in charge of engaging the organization in managing customer relationships, revenue, and profit, as well as creating a persistent focus on the customer in the actions the company takes. S/he will drive the organization to work together for optimum customer experience delivery and represent the very best of the Citizens Bank experience to our customers and business partners.
Principal Duties and Responsibilities:
Qualifications
Go to this link to apply: https://jobs.citizensbank.com/job/dedham/head-of-consumer-insights-and-research/288/13435777
Community Expectations | Privacy Policy
© 2020 CXPA All rights reserved