Department Summary This position is a key transformational leadership role within Consumers Energy’s Customer Experience and Technology team, reporting to the Executive Director of Customer Experience Strategy. The role is responsible for maturing digital capabilities to deliver exceptional experiences for Consumers Energy customers and to optimize organizational efficiencies through design and delivery of digital solutions. Success in the department requires significant cross-functional partnership, including teams such as customer insights, marketing, strategic communications, information technology and many others.
Job Description/Responsibilities The Director of Digital Customer Experience is a self-motivated leader with a passion for harnessing the power of a lean, yet high-performing digital team that is a pillar of Consumers Energy’s long-term business strategy. Inherent in the role is providing customer experience and digital thought leadership while prioritizing and leading aggressive continuous improvement efforts that will establish Consumers Energy as a world-class service organization. Responsibilities include:
Requirements/Qualifications
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