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Company Name
Domino Amjet Inc
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THE COMPANY
Domino Printing Sciences is a global leader within the industrial printing market with global revenues circa £500 Million and a 20%+ market share. With 10 manufacturing sites worldwide, Domino sells to 120 countries via 15 direct subsidiary channel operations and an extensive network of third party distributors. Domino Amjet Inc. is the subsidiary in the USA and the headquarters for North America, based in Gurnee, IL. Our customers are some of the most recognizable brands in healthcare, food, beverage and commercial printing often operating in highly regulated environments. We work with our customers to protect brand identity, ensuring product safety, and traceability for their customers.
Acquired by Brother Industries in 2015 Domino is an autonomous division of Brother and with their investment has ambitious plans to grow significantly faster than the market by developing its products and services and providing industry leading customer experience.
THE ROLE
The Customer Experience Supervisor will be managing the operational activities for the Customer Experience teams, which include Customer Service as well as the Customer Inside Sales Specialist team, ensuring a consistently high-quality service is provided. This individual will contribute to the overall success of the Customer Experience transformation program.
This leader will require strong coaching, quality monitoring and performance management skills. The leader is expected to collaborate cross functionally with other departments as our business transformation evolves over the next 12 to 18 months.
The Customer Experience Supervisor will have strong tactical operational skills, managing day to day service operations. They are the first point of escalation for all customer operational issues within the Customer Experience team.
This role will be instrumental in helping to implement and drive a CX culture that brings to life Domino’s brand promise, purpose and values. Our workplace is fast paced, requiring agility and the ability to work with ambiguity.
Reporting to the Customer Experience Manager, the Customer Experience Supervisor will have built and led successful teams that have delivered an exceptional service experience to a wide array of customers. An inclusive, open, ethical, collaborative leadership style is what is required to develop our Customer Support teams and model behaviors for the rest of our organization.
You will be an integral part of the Customer Experience function with matrix reporting to the Group Customer Experience Director based in the UK.
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United States
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