is looking for a CX Practitioner that will champion customer experience programs, Voice of the Customer and other customer insights, and process improvement initiatives. Provides insight to business leaders through analyses involving multiple data sources, including actionable recommendations, forecasting and reporting that informs and improves the effectiveness of the planning, execution and optimization of our customer experience strategy. This role will leverage customer journey mapping methodology as a primary means to influence and drive action. This position will support our Transamerica Advice Center (TAC) and can be located in St. Paul, MN, Denver, CO, or Cedar Rapids, IA.
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