Role Title: Customer Experience Lead
Reporting to: Head of CX
You're an energised, enthusiastic data driven Change Agent. You are passionate about Customers and creating effortless, consistent and exceptional experiences. With a Customer first mindset, you will do whatever is needed to make our Customers succeed.
You love coming up with new ideas and are eager to make a positive impact with your career. You're an active listener and a proactive problem solver and thrive on delivering quality improvements that positively impact customers. You're organised, reliable and articulate.
Who are we?
Launched in 2013, HotDoc is a healthtech start-up based in Melbourne. We help people to manage their personal health and relationship with their doctor through a smartphone app. We're passionate about building products that have real impact and improve the lives of patients, as well as deliver services that improve the sustainability of Australian healthcare.
It's our mission to enable the best possible patient experience - an aspiration we don't take lightly. While we don't all have backgrounds in healthcare, each member of the team dedicates themselves to upholding our Company Promise and our core employee values:
Requirements
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Benefits
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