At Sacunas, our research team dives headfirst into a variety of industries to understand their customers, their customers’ customers, and the combined interactions that define an experience – both digitally and in-person.
They uncover users’ deepest needs, drivers and pain-points – always objective and curious about people, processes, and technologies.
The right candidate has a toolkit of qualitative and quantitative research methods that includes data-driven persona and archetype development, ethnographic observation and contextual inquiry, journey mapping, survey design, and usability testing.
They also have a passion for emerging technologies like consumer wellness, AR/VR, and smart products.
PLEASE APPLY IF:
You have a degree in a human services discipline: psychology, cognitive science, anthropology, human factors, human computer interaction, sociology, behavioral economics, etc. You have at least 5 years of experience.
You can design for experiences that solve real world problems. Your strategic vision can work seamlessly – elevating brands across multiple channels and touch-points.
You live for the scientific method. You have a shelf full of design thinking books. You notice how your favorite restaurant could be laid out more efficiently. You have a passport and are ready to use it, either for a focus group in China or a tradeshow in France.
You know the art of improvisation when conducting field research and have a backup plan or two. You can field questions from a marketing director, an IT manager, or a CEO. You are equally comfortable interviewing a mechanic, an engineer, or a physician. You are driven, humble, and mentally ambidextrous.
OTHER IMPORTANT SKILLS INCLUDE:
PREFERRED EXPERIENCE IN:
AGENCY BENEFITS INCLUDE:
To Apply:
E-mail resume and cover letter to: careers@sacunas.com
Please include “Principle Experience Researcher” in the subject line.
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