Wheaton|Bekins corporate office is a long standing company in the industry, looking for an individual looking to join our team in the moving industry. We want someone who wants to join our team in tackling challenges as we continually evolve in the moving industry. Premier customer service and quality is our priority and so are our employees.
Awesome culture, wonderful benefits and great wellness program - Walking trail, onsite Yoga and Pilates during lunch! If you like working in a comfortable, newly renovated, environment, with diverse people who are looking to help others and make life easier for all - then this is the place for you!
COMPETITIVE BENEFIT OPTIONS: ESOP, 401(k)-5% Match, Bonus, Merit Increases, Business Casual Dress Code, Floating Holiday, Paid Time Off to work in the Community, Generous Paid time off, etc.
DEPARTMENT: Agency Development
CLASSIFICATION: Exempt
REPORTS TO: VP, Agency Development SUPERVISES: Yes
Summary of Responsibilities: Directs and manages quality and customer experience tracking to ensure they are in line with corporate strategy. The Director of Quality and Customer Experience is an enterprise-wide resource on customer experience and best quality practices. The Director of Quality and Customer Experience will direct the collection of customer feedback, analyze it and design specific practices for the network to follow. Additionally, they will monitor and report on the performance levels of our network partners, creating and implementing action plans for improvement.
Essential Responsibilities:
REQUIRED EDUCATION AND EXPERIENCE: Bachelor’s degree or equivalent experience. Major in economics, statistics, mathematics, or business with a quantitative emphasis preferred. Master’s degree preferred. Six years of experience in quantitative analysis and consumer market research
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