The Customer Analytics Program Manager will be responsible for managing the execution of Voice of the Customer (VOC) Global Satisfaction Survey process and delivery, analyzing VOC results and assessing alignment with strategic and operational customer segments. The Customer Analytics Program Manager will liaison across functional roles within the organization to ensure solid participation and comprehensive knowledge transfer of VOC results as it relates the markets served by the organization. He/she will also serve as a resource for other quantitative and qualitative studies as required to enhance customer insights.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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