Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.
Mailchimp CX & Design is a multi-disciplinary department comprised of brand design, marketing design, product design, design operations, and customer experience design. We work cross functionally with just about every team from marketing to product to culture to deliver a unified customer experience and bring the Mailchimp brand to life.
The Senior Director of Customer Experience is responsible for defining, measuring, and driving a world-class customer experience for Mailchimp across every customer touchpoint. You will lead and grow a team that will identify and drive the optimization of key customer-facing areas to connect the dots across the brand from marketing the brand, to using the product, to help supporting the customer. This team will be responsible for the management and delivery of the CX strategies, tools, concepts, and measurement.
As the Senior Director of Customer Experience you will work with cross-functional stakeholders including marketing, customer support, design, product, engineering, and back office teams to drive a culture of customer-centric thinking throughout the organization. You will have proven success in elevating customer experience, strong vision, and a mindset that views customer experience as Mailchimp’s most important “product.” You should also have experience creating world-class systems and processes to measure and improve customer experience. In this role, you will be part of the design and experience leadership team and report to the SVP of CX & Design.
What you’ll do here:
We’d love to hear from you if:
Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing. We hire humble, collaborative, and ambitious people, and give them endless opportunities to grow and succeed.
We love our hometown and support sustainable urban renewal. Our headquarters is in the historicPonce City Market, right on the Atlanta Beltline. If you'd like to be considered for this position, please apply below. We look forward to meeting you!
Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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