Please visit this URL to apply: https://alsacstjude.wd1.myworkdayjobs.com/en-US/careersalsacstjude/job/NEO---Tamer-Rashid-Building/Sr-Research-Manager--Donor-Experience-Insights---Strategy_R0002878?sc_icid=alsac-jobs-hero-btn-jobs
Under the instruction of the Director of Donor Experience Insights & Strategies (DXIS), the Sr. Research Manager is responsible for the execution of multiple customer experience research projects with rigor and accountability. Project work involves complex research design, data collection, analysis, and reporting to help guide program development, marketing strategies, and customer services. The Sr. Research Manager leads and prioritizes a portfolio of new and evergreen projects, including oversight of research support staff. The Sr. Research Manager builds strong relationships with internal clients, partners, and 3rd party companies. This role serves as a research partner to all departments and collaborates with the Enterprise Research Council (ERC) to share expertise in methods and tools and provide strategic advice to ALSAC leadership from primary research. The Sr. Research Manager leads research strategy development of projects as delegated by the Chief Donor Officer, Executive Director of Donor Experience, or Director of Insights & Strategy.
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