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Job Posting Details
Company Name
VMware
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Are you passionate about customers? We are too! We’re looking for a like-minded individual to be a key member of our Customer Advocacy Insights Programs team. Our mission is to ensure our customers are central to VMware’s plans. To do this, we capture and faithfully represent the voice of our customers, partners and employees, and advocate for these insights to be weighed as part of decisions VMware wide.
This person will manage projects / programs, surveys and customer experience initiatives for the team, as well as serve as a team lead to our survey operations function and Costa Rica based team. This position will report to the Senior Manager, Customer Advocacy.
Job responsibilities may include but are not limited to:
• Oversee day-to-day survey operations while managing team workload
• Serve as local team lead for Costa Rica based team members
• Help foster an inspiring team environment with an open communication culture
• Project / program management of key activities for the Insights team including: survey preparations / launches, best practice sharing & education, online survey platform support, support of customer experience initiatives, report generation, etc.
• Provide communications management and coordination
• Lead stakeholder consultancy / support for running listening programs
• Manage survey vendor relationships
Desired Skills and Experience:
• Almost fanatical dedication to customers
• Proven work experience as a team leader or supervisor
• Voice of Customer / Customer Experience industry background required; direct experience with running survey programs strongly preferred
• Strong project / program management experience required
• Comfortable multi-tasking in a fast paced environment, ability to prioritize tasks efficiently and effectively
• Must feel comfortable in an environment with many competing demands and activities occurring in different directions.
• Strong organization and planning skills
• Excellent verbal and written communication skills required
• Natural sense of accountability needed
• Ability to work effectively in a distributed, global team
• Ability to learn the business and apply knowledge to every day processes
• Ability to learn survey processes / tools quickly
• Experience with Social Media in a business setting
• Experience working with stakeholders across different regions; and ability to influence as needed
• Proficient in PowerPoint and Excel
• Positive work attitude a must. Strong interpersonal skills. Highly collaborative. Detail oriented. Self-motivated. Results oriented
Education:
Must have bachelors degree and 6-8+ years work experience; 5+ years project management experience.
Division
Customer Advocacy
Internal Reference Code/Reference No.
80543BR
Location Name
Other Areas
Association Management Software
by
MemberSuite
Core Version:
4.173.1.2297
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