Associate Member Services Analyst
**Fantastic Entry-Level Opportunity**
Do you pride yourself on your analytical skills and attention to detail? Do you provide top-notch customer service? Are you looking to work for a great company with a track record of excellence? If so, the Associate Member Services Analyst position might be the right fit for you!
The Member Services Analyst serves as a primary interface between the WCIRB and its customers including insurers, employers, agents and brokers and the California Department of Insurance. This includes responsibility for addressing customer concerns and issues, taking appropriate action to research, resolve and correct problems, and responding to customer feedback to ensure the best customer experience.
The Member Services Analyst has frequent and direct contact with customers and performs the following functions: (1) explains to customers matters relating to the WCIRB operations ranging from routine to very complex in nature; (2) researches and analyzes routine to complex situations to resolve problems and process information; (3) responds to routine to complex customer inquiries.
Education and Experience- Bachelor's Degree required.
Qualifications:
Ability to handle customer complaints tactfully, provide clear explanations regarding complex issues, and answer questions in a professional manner
Ability to evaluate ambiguous, multi-faceted information to form substantiated decisions and judgment
While interfacing with customers, ability to ask appropriate questions to understand customer needs fully and determine appropriate information, service or product that best meet customer needs
Willingness and aptitude to assume increasing responsibility, including leading projects and training others as knowledge and skills grow
Excellent time management and ability to handle a mixture of daily time-sensitive work responsibilities as well as longer-term special projects
Excellent analytical, communication and interpersonal skills and the ability to interface with a variety of individuals in a number of different work conditions
Ability to work under pressure and be patient with customers
Ability to work effectively in a team environment
Reasonable accommodations, as required by ADA, may be made to enable individuals with disabilities to perform the essential functions.
Community Expectations | Privacy Policy
© 2020 CXPA All rights reserved