Please apply on our website, https://wsecu.org/careers
WSECU is looking for a Director for our Member Experience team. Part functional leader, part strategic collaborator, this role serves both UX and Service design teams within Member Experience. This position collaborates throughout the organization regarding the experiences our members have and our ability to improve them, through evaluation of member feedback, CX/UX research, business requirements, and market analysis.
The Director of Member Experience is a key member of WSECU’s Member Experience team. As a team, Member Experience functions largely in a consultative capacity, leveraging both CX and UX methodologies to design amazing member experiences, both online and offline.
At WSECU, we believe excellent experience design rests on a foundation of:
Using this design philosophy as a frame, a successful Director of Member Experience will engage thoughtfully and collaboratively across the organization on projects large and small, in the following capacities:
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